At long last

We heard from a man who was waiting for a new long-form birth certificate for his son. He had been told to send the Registrar General some information that was missing from his initial application, but after he did so, he got no confirmation that it arrived. When we checked with Registrar General officials, they suggested the man submit the information online to speed up the process.

RESULT: Once he sent the information, his son’s birth certificate was printed and sent out on the same day. He told us: “I can’t thank you enough. Thank you thank you thank you. It’s like Christmas morning.”

Read about how we helped other people in our Selected cases.